Back to overview
Degraded

Product Search Service Outage

Sep 21, 2024 at 1:15pm UTC
Affected services
Products Search

Resolved
Sep 21, 2024 at 3:15pm UTC

[Resolved] The recovery for the impacted brands has been completed, and we believe the issue is mitigated. We are moving the incident to Resolved state

Updated
Sep 21, 2024 at 3:00pm UTC

[Update] - The recovery for the impacted brands is still in progress.

Updated
Sep 21, 2024 at 2:00pm UTC

[Update] - The recovery for the major impacted brands is completed.

Updated
Sep 21, 2024 at 1:31pm UTC

[Identified] - We have identified the potential cause of the issue, and the engineering team is working on mitigating it for the impacted brand.

Created
Sep 21, 2024 at 1:15pm UTC

[Investigating] We are currently looking into an issue with our product search service that is impacting storefront search functionality for customers. Our engineering team is actively investigating the problem.